We collect information that you provide directly to us, as well as data collected automatically when you interact with our platform.

Personal Information You Provide:

• Contact Details: Name, email address, phone number, and delivery address when you place an order, create an account, or subscribe to our newsletter.
• Order Information: Details of the food and beverages you purchase, dietary preferences, and order history.
• Payment Information: Payment card details are collected directly by our secure third-party payment processors (e.g., Stripe, Square). We do not store full credit card numbers on our servers.
• Business Information: If you use our Wholesale or Franchise portals, we collect business names, ABNs, and relevant operational details.

Information Collected Automatically:

• Device and Usage Data: When you access our website or app, we may collect your IP address, browser type, operating system, and pages viewed.
• Cookies: We use essential cookies and similar technologies to keep you logged in, remember your cart, and process orders. With your consent, we also use analytics cookies (such as Google Analytics) to understand site traffic.

We use the information we collect for the following business purposes:

• Order Fulfillment: To process your transactions, prepare your food, and manage pickup or delivery.
• Customer Service: To send order confirmations, notify you of delays, and respond to your inquiries or feedback.
• Marketing & Promotions: To send you newsletters, special offers, and updates about new Saigon Express locations (only if you have opted in to receive these communications).
• Business Operations: To process wholesale applications, manage franchise inquiries, and improve our website and menu offerings.
• Security & Fraud Prevention: To protect against unauthorized transactions and ensure the security of our platform.

We do not sell or rent your personal information to third parties. We only share your data with trusted third parties in the following circumstances:

• Service Providers: We share data with vendors who perform services on our behalf, such as payment processing, point-of-sale (POS) management, website hosting, and email marketing platforms.
• Delivery Partners: If you request delivery, we share your name, address, and phone number with our delivery drivers or third-party delivery partners.
• Legal Obligations: We may disclose your information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency).

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Under the Australian Privacy Principles, you have rights regarding your personal data:

• Access and Correction: You may request to see the personal information we hold about you and ask us to correct any inaccuracies.
• Opt-Out of Marketing:You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email, or by contacting us directly.
• Cookie choices: When you first visit our site, you can accept analytics cookies or choose essential cookies only. Essential cookies support ordering, accounts, and cart functionality; choosing essential only does not prevent you from placing orders. You can change your choice at any time using Cookie settings in the site footer. You can also set your browser to refuse cookies, though blocking essential cookies may affect login, cart, or checkout functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: